We offer free standard shipping on orders over €25. For orders under €25, we charge €4.95 shipping costs. Orders placed before 21:00 (GMT+01:00) are processed and prepared for shipment within 2-3 business days. Our delivery time is 8-11 business days. Please note that this is an estimate and may vary depending on location and customs delays. You can find this information at checkout or in our shipping policy.

No, currently we only offer domestic shipping and no international shipping. This ensures that we can maintain our standards in terms of delivery time and customer service.

As soon as your order has been shipped, you will receive an email with a tracking number. Use this number to track the status of your order on our track my order page.

If your order does not arrive as expected, it may take 1-2 extra business days for updates. If the problems persist, please contact us at info@hypebay.nl, and we will do our best to determine the status of your order and assist you further.

You have the right to cancel and return your order within 30 days. We will refund the full amount, excluding return shipping costs, when the product is received in good condition.

Yes, you are responsible for the costs of the return shipment. We recommend sending the return shipment with Track & Trace because we cannot take responsibility for lost return shipments. For more information, please consult our

As soon as we have received your return shipment, we will try to process it within 5 working days. You will receive a confirmation when the processing is complete.

We accept payments via Ideal, Bancontact, Visa, Mastercard, American Express, Paypal, Apple Pay, Google Pay. The available options are displayed during the purchase process. See our payment policy for more information.

Yes, you will receive an invoice by email when your order is completed. A copy of the invoice can also be found in your account.

In most cases, we do not charge extra fees for payments. Any costs will be clearly stated at checkout.

If you have made a payment error, please contact our customer service immediately for assistance.